Frequently Asked Questions
Everything you need to know about shopping with True Gear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
True Gear accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.
Are True Gear products covered by a warranty?
All True Gear products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our customer service team.